In this project, I'm enhancing the Account Management System (BAIS) at Brawijaya University, serving over 60,000 stakeholders. Recognizing the need for updates since 2010, my approach is user-centric, leveraging Design Thinking methodology to deeply understand user needs. Key improvements include multi-factor authentication, streamlined password management, and user-friendly interface enhancements. Testing with a prototype yielded positive results, with a 94.64% effectiveness rate, 93% efficiency, and 84.5% user satisfaction, validating the system's readiness for implementation. This project underscores my commitment to delivering a secure, user-friendly BAIS for the university community.
Imagine a bustling university campus, home to over 60,000 students, faculty, and staff. At the heart of this vibrant community lies the Account Management System (BAIS), responsible for overseeing user accounts and access to essential IT services. However, as technology evolves and security threats loom, the need for a modernized and integrated system becomes imperative.
Since its inception in 2010, BAIS has been a cornerstone of authentication and authorization. Yet, recent cyberattacks targeting Indonesian universities, including Brawijaya University, underscore the urgency for enhanced security measures. With the proliferation of multiple systems, managing user accounts has become increasingly complex, posing challenges in efficiency and usability.
In response to these challenges, a dedicated team embarks on a journey to revitalize BAIS through a holistic approach. Drawing inspiration from Design Thinking methodology, they delve deep into understanding user needs and aspirations. Their goal? To craft a solution that not only safeguards data integrity but also enhances user experience across the campus ecosystem.
Through interviews, brainstorming sessions, and rapid prototyping, the team navigates the maze of complexities, guided by empathy and innovation. Their vision is clear: to create a BAIS that seamlessly integrates with user workflows, ensuring accessibility, security, and efficiency. As the project unfolds, stakeholders eagerly anticipate the dawn of a new era in account management, where BAIS emerges as a beacon of reliability and user-centricity.
Understanding the results of empathy development and defining problems and needs from both developers and non-administrator users.
Formulating solution ideas that align with the results of empathy development and problem definition and needs.
Obtaining usability prototype results in the form of interface designs and user experiences for the account management system.
In developing my project, I've chosen Design Thinking as my methodology due to its effectiveness in understanding user needs, responding to change, and fostering innovation. Unlike User-Centered Design (UCD), Design Thinking encourages more creative exploration of ideas, complemented by empathy towards users, making it well-suited for my research context. Through stages like empathy building, problem definition, ideation, prototyping, and testing, I aim to generate solutions that meet both user needs and organizational objectives. This iterative approach ensures that my design solutions are not only effective but also empathetic and inclusive, ultimately enhancing the user experience for all stakeholders involved.
